A device process that people can follow
A laptop's lifecycle starts before it reaches an employee and continues through updates, support, reassignment, and retirement. When each step depends on memory, gaps become hard to see.
Microsoft Intune is a cloud-based endpoint management service. Its suitability for your business depends on device platforms, licensing, existing management tools, and the controls you need. We can help work through those choices before making changes.
Where device management fits
| Stage | Business question | Work to consider |
|---|---|---|
| Enrollment | Which devices should be managed? | Inventory devices, ownership, and enrollment options. |
| Configuration | What does a new employee need? | Define settings, apps, and setup responsibilities. |
| Compliance | What conditions should devices meet? | Agree on policies and exception handling. |
| Application deployment | Who installs and maintains business apps? | Plan assignments and test the deployment. |
| Employee departure | What happens to the device and its access? | Document recovery, reassignment, and retirement steps. |
A practical rollout starts small
An agreed pilot gives you a chance to check application behavior, enrollment, and employee instructions before a broader rollout. Business-critical workflows and exceptions should be identified early.
The project plan should define prerequisites, a pilot group, validation steps, employee communication, and who handles issues. Autopilot or other provisioning work is included only when it fits the agreed scope.
Before we talk
- Estimate the number of company-owned and personally owned devices.
- List the operating systems and essential applications.
- Identify the current device-management and support tools.
- Describe the setup or maintenance problems your team experiences.
Questions before you get started
Do we need to replace all our laptops?
That cannot be determined without reviewing the devices and requirements. The first step is to understand your current inventory and intended management approach.
Does Intune replace every IT support task?
No. Device management is one part of IT operations. Support, network administration, identity, and recovery planning still need defined responsibilities.
Can you help with Microsoft Autopilot?
Layer Zero Consulting offers Autopilot provisioning services. We first confirm device eligibility, licensing, and the proposed setup.